Privacy Policy

The Knotty Pillow
Effective Date: March 9, 2025
Updated Date: January 17, 2026

At The Knotty Pillow, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website or place an order through our online checkout.

By using our website or completing a purchase, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you visit our website or place an order:

Personal Identifiable Information:
Name, email address, phone number, billing address, shipping address, and other information you voluntarily provide during checkout or account creation.

Order & Transaction Information:
Details related to products purchased, order history, pricing, pickup or shipping selection, and transaction records.

Payment Information:
All payments are processed securely through third-party payment processors integrated into our website. The Knotty Pillow does not store, process, or have access to full payment method details.

Local Pickup Information:
For orders designated as local pickup, we may retain limited information necessary to verify and coordinate order fulfillment.

2. How We Use Your Information

We use collected information solely for legitimate business purposes, including:

  • Processing, verifying, and fulfilling orders placed through our website

  • Communicating order confirmations, updates, or customer service responses

  • Coordinating shipping or local pickup fulfillment

  • Improving website functionality, products, and customer experience

  • Sending marketing or promotional communications only where legally permitted and with your consent

3. Payments & Website Transactions

All orders must be placed through our official website and paid in full at checkout using approved payment methods.
The Knotty Pillow does not conduct or recognize payments made outside of the website checkout system.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. All sensitive data transmitted through our website is protected using Secure Socket Layer (SSL) encryption. Access to personal data is limited to authorized parties only.

While we take appropriate measures to safeguard your information, no method of transmission or storage can be guaranteed to be 100% secure.

5. Disclosure of Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third-party service providers only as necessary to operate our business, including but not limited to:

  • Payment processors

  • Shipping carriers

  • Website hosting and e-commerce platforms

These parties are contractually obligated to maintain confidentiality and use information solely for the services provided.

6. Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance user experience and website performance. Cookies may collect non-personal data such as browser type, device information, and site usage patterns. You may disable cookies through your browser settings, though some website features may not function properly.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to personal information we maintain

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information, subject to legal and operational requirements

  • Opt out of marketing communications at any time

Requests may be submitted to:
Email: support@theknottypillow.com

8. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time at our sole discretion. Any changes will become effective immediately upon posting on this page, unless otherwise stated. Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy. The “Effective Date” will be updated accordingly.

9. Contact Information

If you have questions regarding this Privacy Policy or our data practices, you may contact us at:

Email: support@theknottypillow.com
Mailing Address: (Updating soon)