Terms of Service

The Knotty Pillow
Effective Date: March 9, 2025
Updated Date: January 17, 2026

Welcome to The Knotty Pillow! These Terms of Service (“Terms”) apply to your use of our website, www.theknottypillow.com (the “Website”), and any purchases made through it. By accessing our Website or placing an order, you agree to these Terms. If you do not agree, please do not use our Website or services.

1. Acceptance of Terms

By using our Website, you confirm that you are legally able to enter into this agreement and agree to follow these Terms while using our Website and purchasing our products.

2. Updates to These Terms

We may update or revise these Terms from time to time to reflect changes in our business or legal requirements. Any updates will take effect immediately upon being posted on the Website. Continued use of the Website after changes are posted means you accept the updated Terms.

3. Using Our Website

You agree to use our Website in a respectful and lawful manner. You may not:

  • Violate any applicable laws or regulations

  • Use our products or Website for illegal or unauthorized purposes

  • Attempt to interfere with the Website’s security or functionality

  • Copy, reproduce, or distribute our content without permission

We reserve the right to limit or discontinue access to the Website if these Terms are violated.

4. Products, Orders & Fulfillment

All products offered on our Website are subject to availability. Some items may be fulfilled through trusted third-party suppliers. While we work hard to ensure accuracy, slight variations in product appearance, color, size, or packaging may occur and are normal.

We reserve the right to cancel or refuse orders when necessary, including in cases of pricing errors, suspected fraud, or policy violations.

Prices and product availability may change at any time without notice.

5. Payments & Checkout

All orders must be placed and paid for through our Website’s checkout system using approved payment methods. Orders are considered confirmed only once payment is successfully processed.

For your protection and ours, we do not accept payments outside of the Website checkout process and are not responsible for payments made through unauthorized methods or platforms.

6. Shipping, Delivery & Local Pickup

Shipping and delivery times are estimates and may vary due to factors outside our control. Customers are responsible for providing accurate shipping and contact information.

Once an order has been shipped or marked ready for pickup, responsibility is handled in accordance with our Refund & Return Policy.

7. Returns & Refunds

Please review our Refund & Return Policy for full details regarding returns, exchanges, and refunds. That policy is considered part of these Terms.

8. Intellectual Property

All content on our Website — including text, images, logos, and designs — belongs to The Knotty Pillow and may not be used without our permission.

9. Limitation of Liability

To the fullest extent permitted by law, The Knotty Pillow is not responsible for indirect or incidental damages related to your use of the Website or products purchased. Any liability will be limited to the amount paid for the item in question.

10. Governing Law

These Terms are governed by the laws of the State of Arizona.

11. Contact Us

If you have questions about these Terms or your order, we’re happy to help. You can contact us at:

Email: support@theknottypillow.com